I do not receive the password reset email

If you do not receive the password reset email, we first advise you to:

• Check that the email address entered during the request is indeed the one linked to your account.
• Also check the contents of the "spam", "junk mail" and "social networks" categories in your mailbox.

If despite everything the email does not reach you, there are other explanations. 

• I encounter an error message 

In this case, check that the spelling of your email address is correct, and that there are no spaces before or after the entered email address. 

• My email address is blocked

If after checking the categories of your mailbox you still have not received the password reset email, it is possible that you have subsequently blocked emails from Wyylde or that your provider has blocked emails from Wyylde. 

In this case, you must contact our customer support so that the verification can be carried out by us and possibly restore the sending to your mailbox. To do this, you must contact us via the Assistance section of the site.

For more information on how to contact us without access to your account, click here.