Payments related to the Wyylde website are labeled as Neteck VPC. If you notice two payments with this label, we recommend first verifying that both payments are indeed linked to your Wyylde account.
- I know the account linked to both payments
If both payments are connected to the same account, we invite you to contact us via the Support section of the website. Please provide as many details as possible regarding the situation, including all relevant payment information.
- I don’t know which account is linked to the second payment
If you don’t know the username of the account associated with the second payment, you should also contact us via the Support section of the website.
You will need to provide the following information to help us conduct a search:
- The last 4 digits (only) of the credit card used
- Its expiration date
- The date of the payment
- The exact amount
- The transaction number(s)
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