I want to obtain a refund for my subscription

• Some explanations to start with!

The automatic renewal of your subscription is different from an immediate purchase. 

The renewal option of your subscription is automatically activated during your first purchase. The continuation of the contract is for the same duration and under the same conditions as previously agreed. 

The only exception is when you benefit from a promotion, because as indicated during your subscription, the renewal will be at the rates applied to your account excluding the promotion. 

All information is provided to you from the website, and during your subscription, where you can notably find your next due date.

• If you dispute the automatic renewal of your subscription

In this specific case, no refund can be granted. 

You can consult our Terms and Conditions, right here, if you wish to obtain all the legal and necessary information and explanations as well as in this article on disabling your automatic renewal option.

• If you wish to obtain a refund for an immediate subscription purchase

In this case, you must contact our customer service via the Assistance section of the website to find out the conditions and eligibility criteria.