One of my messages has disappeared

If you can no longer find a message, this may be due to several reasons. 

• The account is used by two people 

If you share the account with someone else, for example as a couple, make sure that the message has not been deleted by one of the two users.

• The member deleted the message 

If the member you were chatting with deleted a particular message, it will no longer appear in your conversation, and it is no longer possible to retrieve it. 

• The member deleted the conversation

In this case, the username disappears from your messaging list.

If their account remains active, you can search by username to contact them again. However, the history of your exchanged messages will no longer appear. 

The member deleted their account 

• Without deleting the conversation 

If the member deletes their account without deleting your conversation, you will still have access to your conversation but will not be able to associate it with a username, which will be replaced by the mention "account deleted". 

• By deleting the conversation 

They will no longer appear in your message list, and you can search by the username of the profile in question to find that the profile no longer exists on the site.