I can't start a live show

If you are unable to start a live broadcast, this may be due to several factors. Here is a list of desired and necessary actions to take before contacting us, so you can provide as many details as possible.  

My camera and/or microphone are not enabled   

These settings can be adjusted directly from the site and the live interface. To access them, click on the gear icon at the bottom right of the broadcast screen, as shown below: 

You can also check the permissions granted by your web browser, permissions related to your device’s microphone and camera, from your browser’s Settings, not the site. 

Error message related to my internet connection 

If you receive the message "insufficient bandwidth" you should try connecting differently, for example via a wired connection instead of Wi-Fi, to try to obtain sufficient bandwidth to broadcast the live video stream.

Clear your browser’s cache and cookies

This action is necessary in case of a blockage. To do this, you need to go to your browser’s Settings.
 

Blockage due to moderation

You may also have been suspended by our moderation service for broadcasting content that does not comply with the site’s charter. In this case, you must contact Wyylde support via the Assistance section of the site. 

If your problem persists despite this, we invite you to contact us through the Assistance section of the site to provide details about the problem, the steps/actions taken, and the stage where you are blocked. 

The problem persists despite everything 

If the information explained above does not provide a solution, you can contact us via the Assistance section of the site. 

In your contact request, it is important to specify the issue you encountered as much as possible. Here are some guiding questions to help you provide a complete report: 

• Which browser are you using (name and version if possible)? 
• Which device are you using (mobile: Apple or Android, computer: Mac or Windows)? 
• Since when have you been experiencing this problem? Is it recurring? 
• Have you cleared your browser’s cache and cookies (mobile or computer)? 
• Have you updated the mobile version (if you are using it)? 
• Do you encounter an error message? If yes, which one? 
• Can you provide screenshots to help us visualise the situation?