I can't chat during a live show

If you are experiencing issues and cannot chat during a live show, several scenarios should be considered.   

The live rules do not allow you to

The live broadcaster has the ability to manage the live chat, as indicated below. The chat can therefore be disabled for everyone, or disabled according to profile types. 

You may have been banned from a live show

This happens especially if you have accumulated a large number of alerts issued by different members or by the broadcaster themselves (following abusive language or a high posting rate in the chat, for example). 

You are encountering a bug

If none of the scenarios presented correspond to the problem you are experiencing, you have the option to contact our team. 

For faster and more effective support, your request must be submitted from the site's support section, or via the contact form in our FAQ. 

Your request should also be as detailed as possible, including: 

• your username and contact email address 
• a summary of the problem (steps taken, error messages encountered, etc.)
• technical feedback: devices and browsers used, your device model, details about your connection (wifi, wired, provider)