Reporting a bug to us

If you detect a bug on your side, we invite you to contact our customer service.

To enable a quick and effective response, please send us a request as detailed as possible, including the following elements:

• the feature(s) concerned
• a precise description of the problem (in what context it occurs, since when, how often, etc.)
• your username and the email address associated with your account
• the devices used (brand and model)
• the browsers used (and their version)
• some screenshots or videos illustrating the situation

This information will allow us to analyse the problem more quickly and provide you with an appropriate solution.