Contact our customer service team

Modified on Wed, 13 Dec, 2023 at 5:24 PM

If our FAQ does not provide you with the solutions and explanations you are looking for, you can contact us with your request. 

Your request should be as detailed as possible so that we can deal with it quickly and efficiently. 

It should contain the following information: a summary of your request, your username and the e-mail address linked to your account.

The request may be submitted in English. 

  • From the site 
  • I can access my account

  • I can't access my account

If you can't access your account, you can go to and scroll down to the bottom of the home page.

You'll find the same link to our Helpdesk : 

  • From our FAQ 

You can also use our FAQ to contact us via a contact form.

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