Change my email address (mobile version)

There are two ways to change the email address associated with your account.
 

You have access to your account 

To change your email address from your account, follow these steps: 

• Go to your account settings, then to the “Security” section 
• Click on the Emails line
• A window will open, enter your new contact email address 

 

A validation email will then be sent to this email address to confirm it
 

You do not have access to your account 

If you do not have access to your account, you can make a request to our customer service.

You can contact the service from the Assistance section of the website.

For security reasons, your request must include the following information: 

• Your username and the email address linked to your account 
• A new email address 
• The last 4 digits of the credit card and its expiry date, if you have subscribed to a subscription
• A photo of your ID if you have not subscribed to a subscription

An incomplete request cannot be processed and therefore no change will be made.