Change my email address

Modified on Tue, 14 Nov 2023 at 12:56 PM

There are two ways to change the email address associated with your account. 

  • You have access to your account

Go to your account settings, then to the "Security" section, selecting your profile photo (top right of the site).

On the "E-mail" line, click on "Manage" and enter your new contact e-mail address.

A confirmation code will then be sent to this address. Enter it in the field provided to confirm that your new contact email address has been taken into account.

  • You do not have access to your account 

If you do not have access to your account and cannot change your e-mail address, you can ask us to do so. To do this, you need to contact our service, from the Support section of the site.

The following information must be attached to your request (no changes can be made without this information):

To identify your account: your username and the e-mail address linked to your account.

For security purposes, in order to identify you as the owner of the account 

  • the last 4 numbers of the bank card used for subscriptions, and its validity date 
  • a photo of your ID if you do not have this information, or if you did not previously subscribe.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article