Reactivate my deleted account

If you wish to recover your deleted account, you can submit a request to our customer service via the Support section of the website or through the contact form available in the FAQ.

We will be happy to assist you with this process, provided certain conditions are met.

Reactivation conditions

Reactivation of your account is only possible if:

• The account was deleted less than 1 month ago
  Beyond this period, the data is permanently deleted and reactivation is no longer possible.
• The username is still available
  If your username has been reused by another member after your account was deleted, reactivation cannot be carried out.
• No other account is active with the same email address
  If another account is associated with the same email address, a block may prevent reactivation. In this case, our team will assist you in regularising the situation.

Information to provide

To process your request quickly, please send us the following details:

To identify your account:

• your username
• the email address associated with the account

To verify that you are the rightful owner of the account:

• the last 4 digits of the credit card used (if you subscribed to a plan), as well as its expiry date
  or
• a photo of your identity document, if you do not have this information or if you have never subscribed to a plan

Once your complete request is received, our team will carry out the necessary checks and get back to you as soon as possible.